Shipping and delivery

Shipping and Delivery Policies – Lumiere & Lace Toronto

At Lumiere & Lace Toronto, we strive to ensure that your order is delivered as quickly and as reliably as possible. In this document, you will find all the information regarding our shipping and delivery policies.

Order Processing Time

  • Orders are usually processed within 1–3 business days from the payment being received.

  • Once the order is shipped, the customer receives an email with the shipment number and a link to track it (tracking number).

Delivery Time

  • The average delivery time is about 5–10 business days, depending on the delivery address.

  • Please note that delivery times may be extended during holiday periods, increased order volumes, or due to customs procedures beyond our control.

Shipping Method and Origin of Goods

  • All orders are shipped directly from our supplier in China.

  • In some cases, customs duties or import taxes may be applied to the shipment according to the regulations of the destination country.

  • Such fees are the responsibility of the customer – they are not included in the product price or shipping costs.

Shipping Costs

  • Exact shipping costs are displayed during checkout (in the cart).

  • The shipping price depends on the order weight, destination country, and chosen delivery method.

Responsibility Upon Delivery

  • If tracking information confirms that the shipment was delivered to the address provided by the customer, responsibility for the package passes to the customer.

  • The customer is required to verify the accuracy of the delivery address when placing the order.

  • Any address errors must be reported within 1 hour of placing the order.

  • Lumiere & Lace Toronto is not responsible for lost shipments caused by incorrect information provided by the customer.

Contact

If you have any questions regarding shipping or delivery, you can contact us via email:
info@lumierelacetoronto.com